"19. Each Government Department will ensure that reasonable steps are taken to make its services and those of agencies under its remit accessible to people with disabilities. To facilitate effective action and acceptable standards in this regard, the NDA will issue guidelines in accordance with international norms and will award an accessibility symbol to compliant public offices. Government Departments and agencies will take all reasonable action to qualify within five years.
20. Adequate resources will be provided to the NDA and the Department of JELR to monitor, guide and audit progress towards the achievement of this commitment."